Q: How do I make a tour booking?
A: Contact us and we’ll respond shortly thereafter. Once we have confirmed the details of your booking with you we’ll then email you an invoice for the deposit (25%). Once you make payment, then your place on the tour will be confirmed.
NB: Full payment is required 6 weeks prior to the start of your tour.
Q: How far in advance should I make a tour booking?
A: We recommend booking as soon as you have decided on a tour and you know you can travel. To avoid disappointment, it’s best to secure your booking as soon as possible.
Q: What is the tour group size and eligibility?
A: Our tour groups are typically between 4 and 12 participants, with up to 2 guides per group. For larger groups, a third team member may provide extra support throughout the tour. Participants must be 18 and over, unless accompanied by an adult or legal guardian.
Q: What level of ability will I need to go on tour?
A: Our tours are aimed towards the experienced mountain biker - being physically and technically well-suited is essential to a great tour experience. There could well be a few technical sections, descents, steep climbs, and a couple of long days. See our skill level rating system . If you have any questions regarding your suitability for a particular tour, please don't hesitate to contact us.
Q: What happens if a trail is closed, or in the event of bad weather?
A: We make amendments to our tour itinerary on the rare occasion that trails, parks or activities are shut, or closed due to bad weather, trail maintenance, and/or unsafe conditions. If we cannot re-route the tour, or a compromise is not possible, we will refund that portion of the tour.
Q: What’s included in the tour price?
A: All our tours include; transport, passionate and qualified guides, mechanical support, accommodation, and some meals are also provided.
Note: Please be sure to refer to your tour itinerary, as each tour has specific inclusions that are included in the tour price.
Q: What is the standard of accommodation?
A: Regardless of where we go, accommodation absolutely must meet our standards and we have hand-picked every place we stay at. Standard accommodation is twin share. In some cases there may be an option to upgrade to a private (double) room.
Q: Do I need travel insurance?
A: We recommend taking out travel insurance once you have booked your tour. Speak to your travel agent as they can usually assist you. If you live in Australia, we would strongly urge you to take out a membership with AusCycling | Memberships
Q: I am travelling on my own – can I join one of your tours?
A: Absolutely! A great many of our guests are solo travellers and they have a wonderful time, meeting a bunch of like-minded people that quickly become great friends.
Q: There is a group of us that want to join a tour, is that OK?
A: Yes, groups are most welcome on tour. If booking as part of a group be sure to inform us of this at the time of booking.
Q: What do I need to bring?
A: Your own reliable, mechanically sound mountain bike, personal riding equipment and apparel, and some spares for general repairs e.g. derailleur hanger, tubes, chain, and a gear cable is also recommended. However, we can typically assist you with most mechanical issues, including bicycle assembly and set-up. We will also send you a detailed clothing and equipment list. And don't forget to pack a "can-do" attitude and sense of humour.
Q: Can I hire a mountain bike?
A: We can typically offer limited, high-performance bike hire at some of our tour locations. Please contact us for more information on what is available.
Please also be sure to read our Terms & Conditions before booking your tour.
If booking a tour with Big Mountain, please ensure you read our terms and conditions.