Comprehensive Medical Insurance (covering aircraft evacuation) is recommended on all Big Mountain tours. Our tours can take place in wilderness areas where there is often little access to normal medical services or hospital facilities. Where necessary, evacuation can be difficult and expensive. Medical and evacuation expenses will be the responsibility of the participant. Tour participants are therefore encouraged to purchase medical insurance.
The Benefits of Travel Insurance:
All cancellations must be made in writing and sent by mail, or email to Big Mountain. Cancellation assessments will be calculated on the day we receive your notification.
If cancelling, the following policy will apply:
If we're forced to postpone a tour due to a COVID related circumstance, then we will make every attempt to reschedule the tour. Customers are free to join any of our future tours (where there are places available), or accept store credit.
Please Note: Any payments made to a 3rd party provider on your behalf may not be recoverable and will be subject to the provider's cancellation policies. No refunds will be made for a cancellation during the tour, nor for unused portions of the tour.
Big Mountain reserves the right to cancel a tour if the minimum number of customers for a tour is not fulfilled. In such a case, refund of payments received by Big Mountain shall be in full. Please note that once tours are scheduled, cancellations by us are extremely rare. Big Mountain cannot assume responsibility for any loss incurred because of non-refundable air tickets. Please contact Big Mountain prior to purchasing your flight to verify that the minimum number of participants for your tour has been achieved.
Each participant is responsible for booking their own flight to the city where the tour begins. Please note that some airlines charge an additional fee for bikes. Fees can be significant – ensure that you confirm the policy before finalising your booking. For all tours, we will set a meeting place and time at the airport on Day 1 of your tour. If you wish to stay longer, or arrive earlier, please notify Big Mountain so that we can help you to arrange your travel plans.
Participants should be healthy and active. It is vital that persons with medical problems make them known to us well before departure. Hospital facilities for serious problems can be difficult to source and evacuation can be prolonged, difficult, and expensive. Big Mountain assumes no liability regarding provision of medical care.
Tour participants have a certain responsibility to Big Mountain and other tour participants. Tour participants are responsible for; understanding the conditions implied in the Tour Itinerary, selecting a tour that is appropriate to their interests and abilities, preparing for the tour accordingly, and having the proper bike and equipment needed for the selected tour. A participant may be asked to leave a tour if the tour leader feels that the person’s continued participation may prove detrimental to the individual, or to the well-being and enjoyment of other participants. No refunds will be made where a participant is asked to leave a tour.