TOURS

Q: How do I make a tour booking?
A: Contact us and we’ll respond shortly thereafter. Once we have confirmed the details of your booking with you, we’ll email you an invoice for the deposit (25%). Once you make payment, then your place on the tour will be confirmed. The balance payment is required 6 weeks prior to the start of your tour.

Q: How far in advance should I make a tour booking?
A: We recommend booking as soon as you have decided on a tour, and you know you can travel. To avoid disappointment, it’s best to secure your booking as soon as possible.

Q: What is the tour group size and eligibility?
A: Our tour groups are typically between 4 and 12 participants, with up to 2 guides per group. For larger groups, a third member of our team may be called in to provide extra support throughout the tour. Participants must be 18 and over, unless accompanied by an adult or legal guardian.

Q: What level of ability will I need to go on tour?
A: Our tours are aimed towards the experienced cyclist - being physically and technically well-suited is essential to a great tour experience. There could well be a few technical sections, descents, steep climbs, and a couple of long days. If you have any concerns regarding your suitability for a particular tour, please don't hesitate to contact us.

Q: What happens if a trail is closed, or in the event of bad weather?
​A: We make amendments to our tour itinerary on the rare occasion that trails, parks or activities are shut, or closed due to bad weather, trail maintenance, and/or unsafe conditions. If we cannot re-route the tour, or a compromise is not possible, we will refund that portion of the tour.

Q: What’s included in the tour price?
A: All our tours include transport, passionate and qualified guides, mechanical support, accommodation, and some meals are also provided.

NB: Please be sure to refer to your tour itinerary, as each tour has specific inclusions that are included in the tour price.

Q: What is the standard of accommodation?
A: Regardless of where we go, accommodation absolutely must meet our standards and we have hand-picked every place we stay at. Standard accommodation is twin share. In some cases, there may be an option to upgrade to your own private room.

Q: Do I need travel insurance?
A: Yes. We recommend taking out travel insurance once you have booked your tour. Speak to your travel agent as they can usually assist you.

Q: I am travelling on my own – can I join one of your tours?
A: Absolutely! A great many of our guests are solo Travellers and they have a wonderful time, meeting a bunch of like-minded people that quickly become great friends.

Q: There is a group of us that want to join a tour, is that OK?
A: Yes, groups are most welcome on tour. If booking as part of a group be sure to inform us of this at the time of booking.

Q: What do I need to bring?
A: Your own reliable, mechanically sound mountain bike, personal riding equipment and apparel, and some spares for general repairs - derailleur hanger, tubes, chain, and a gear cable is recommended. However, we can typically assist you with most mechanical issues, including bicycle assembly and set-up. We will also send you a detailed clothing and equipment list. And don't forget to pack a "can-do" attitude and a sense of humour.

Q: Can I hire a bike?
A: We can typically offer limited, high-performance bike hire at some of our tour locations. Please contact us for more information on what is available.